Digital Voucher/Gift Card Terms and Conditions:
- Vouchers are redeemable for spa treatments and products at any branch countrywide.
- Gift Cards and eVouchers are also available for purchase from any Camelot Spa or CSpa Wellness branch countrywide.
- In accordance with section 63 of the Consumer Protection Act, our vouchers expire after a period of 3 years after the date on which they are issued.
- Promotional or complimentary vouchers are valid for 6 months from date of issue. Please note that we cannot extend a voucher if it has already expired.
Note: Please be advised that according to Section 63(1)(b) of the Consumer Protection Act (CPA) we are only required to provide services to any person who presents a gift voucher up to the value represented by it. If you have purchased a treatment voucher and the cost of the treatment reflected on your voucher has increased, the holder will be required to pay the remaining balance. For any queries regarding the balance or validity of your voucher, please contact info@camelotspa.co.za or 011 880 3850 stating your full voucher number.
- Vouchers cannot be exchanged for cash and no cash balance can be given as change.
Third Party Vouchers: Package options for third party vouchers cannot be changed. Please note that we cannot accept a booking with an expired voucher. You would need to contact the relevant third party company to see if they could extend your voucher.
