Frequently Asked Questions

Ewards is a brand of Gift Bucks (Pty) Ltd, a trusted online business that has been supplying prepaid MasterCards as gift cards for public consumers and companies for the last 18 years.

Ewards focuses on the procurement and supply of retail brand online vouchers for public consumers and corporate customers.

Anyone with a valid credit card and certain designated debit cards can buy from a range of retail vouchers directly from our websites:

www.ewards.co.za
www.giftcardsandvouchers.co.za

It is much easier to buy from our website because you can choose from a wide range of different store vouchers in one place. This makes it convenient when buying vouchers for family, friends, colleagues, celebrations, achievements, rewards or special occasions.

You also do not need to register on multiple store websites or work through different checkout and recipient-detail processes for each retailer.

You can email us or phone us during office hours, Monday to Friday, excluding weekends and public holidays.

It’s simple. Click on the category of the item you want, select the brand, and follow the prompts.

Please remember to include your phone number and email address, as well as the phone number and email address of your recipient. Many brand websites require both in order for the voucher to be sent.

Yes. Simply select the vouchers and values you want, add them to your basket, and complete your order.

For corporate or company orders of any quantity, or for personal orders that require several vouchers of different Rand value denominations, please email your request to info@giftbucks.co.za for a quotation.

You can also phone our office on 011 463 0759 during office hours, Monday to Friday, excluding weekends and public holidays.

Companies of any size can buy any quantity of vouchers and various types of vouchers to suit staff, dealers or customers without needing to use a company credit card, look for parking, stand in shopping centre queues, or carry physical vouchers back to the office.

Using our service can also help reduce the time spent collating, packing, dispatching and following up on voucher-related queries.

Vouchers are widely used for incentives, staff motivation, engagement, rewards, long-service awards, year-end awards, team and interbranch campaigns, customer appreciation, birthdays, anniversaries, CSR programmes, competitions, conferences and events.

Yes. Companies can contact us to discuss campaign requirements, including bulk voucher orders and assistance with sending vouchers to recipients.

Please email info@giftbucks.co.za or phone 011 463 0759 during office hours for assistance.

The retail vouchers available on Ewards are currently not instant. They are sent to your mobile phone or email address, generally on the same day as your order.

Sometimes, vouchers may be delayed by 24 hours due to circumstances beyond our control.

The brand of voucher you choose determines how it is sent. Most vouchers are sent by email only, some are sent by SMS only, some give you a choice of both, and some require both.

Please read the voucher details carefully before making your selection.

Yes, provided your voucher is being sent by email. Vouchers sent by SMS cannot include messages.

Please keep your message as short as possible, as long messages may be cut off or shortened. Most message blocks allow around 250 characters, although some are shorter and some allow up to 500 characters.

Yes. We have been in business for over 25 years and have specifically provided gift cards and vouchers to consumers and companies for 18 years.

Our website is HTTPS secure, which means data transmitted between your browser and the website is encrypted. This helps protect sensitive details such as passwords, credit card details and personal information from tampering and interception.

In all cases, and in line with all brands’ terms and conditions, digital vouchers cannot be refunded.

This is because digital vouchers are sent to third-party devices and cannot be retrieved once sent. Please check carefully that the recipient’s email address or mobile phone number is correct before completing your order.

Please send any queries, complaints or compliments in writing to info@giftcardsandvouchers.co.za.